Privacy Policy

Last Updated: 21 September 2026

1. Introduction

Welcome to Ascencio Frequency.

These Terms and Conditions (“Terms”) govern your access to and use of the Ascencio Frequency website and any products, services, digital experiences, events, or other offerings made available through it.

In these Terms, “Ascencio,” “we,” “our,” and “us” refer to Ascencio Frequency. “You” and “your” refer to any person accessing or using our website or services.

By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use of the website.

2. About Ascencio Frequency

Ascencio Frequency is a brand and experience centred on the philosophy of Healing Through Peace.

Our wider vision brings together hydration, conscious living, wellbeing, retreat experiences, product design, technology, and digital experiences, including Ascencio 365 and the Ascencio App.

Certain products, experiences, and services may be under development or marked as Coming Soon. Their availability, features, and launch dates may change.

3. Website Use

You agree to use this website lawfully and responsibly.

You must not:

Use the website for unlawful, fraudulent, or harmful purposes
Attempt to gain unauthorised access to the website, its systems, or user accounts
Interfere with the website's security, operation, or availability
Introduce malicious software or harmful code
Copy, reproduce, distribute, or commercially exploit website content without permission, except where permitted by law
Misrepresent your identity or submit knowingly false information

We may restrict or suspend access where reasonably necessary to protect the website, our users, or our business.

4. Information on the Website

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, website content may include general descriptions, conceptual materials, proposed features, future experiences, and information that is subject to change.

Product specifications, technology features, event details, retreat availability, pricing, and other information should be confirmed before you make a purchase or commitment.

Nothing on this website constitutes a guarantee that a product or service will be available at a particular time.

5. Products and Services

Ascencio may offer or develop products and experiences relating to:

Ascencio Hydration
The Ascencio bottle and associated technology
Ascencio Retreat
Ascencio 365 and digital experiences
Wellbeing activities and experiences
Events, hospitality, partnerships, and other offerings

Availability may vary.

Where a product or service is offered for purchase or booking, the applicable description, price, availability, and additional terms will be presented at the relevant point of sale or registration.

We reserve the right to modify, discontinue, or update offerings, subject to applicable law and any confirmed contractual commitments.

6. Orders and Payments

Where online purchasing is available:

You must provide accurate and complete order information.
Prices, applicable taxes, delivery charges, and other fees will be displayed where relevant before you complete your purchase.
Orders may be subject to acceptance and availability.
Payment must be completed using an available payment method.
Third-party payment providers may process your transaction under their own terms and privacy policies.

Supported payment methods may include PayPal or Google Pay where technically available and enabled at checkout.

Submitting an order does not necessarily mean that it has been accepted. Any applicable order confirmation and fulfilment information will be provided through the relevant purchasing process.

If an order cannot be fulfilled, we will communicate with you and handle any payment or refund due in accordance with the applicable purchase terms and law.

7. Refunds, Returns, and Cancellations

Refunds, returns, exchanges, cancellations, and rescheduling arrangements may differ depending on the product or service purchased.

The applicable policy will be provided at checkout, booking, or registration, where relevant.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply to your purchase.

If you have a question about an order, cancellation, or refund, please contact us using the details provided on our website.

8. Retreats, Events, and Experiences

Ascencio Retreats, events, workshops, and other experiences may be offered subject to availability and separate booking conditions.

Where an experience is available for booking, the relevant details may include:

Dates, times, and location
Registration and payment requirements
Cancellation and rescheduling arrangements
Participation requirements
Any relevant health, safety, or accessibility information

You are responsible for reviewing the applicable details before registering.

We may need to change, postpone, or cancel an experience due to circumstances such as operational requirements, safety concerns, or events beyond our reasonable control.

Where a booking has already been confirmed, we will handle changes and any applicable refunds or alternative arrangements in accordance with the specific booking terms and applicable law.

9. Wellbeing Disclaimer

Ascencio's philosophy and experiences may include hydration, reflection, mindfulness, meditation, conscious living, and general wellbeing-related content.

Our website and related content are provided for general informational, educational, and experiential purposes.

They are not intended to diagnose, treat, cure, or prevent any medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.

References to frequency, vibration, intention, ancient wisdom, or contemplative practices are part of the Ascencio experience and philosophy. They should not be interpreted as a guarantee of medical or scientific outcomes.

Individual experiences and results may vary.

Always seek advice from a qualified healthcare professional regarding medical concerns or before making decisions about your health.

10. Ascencio 365 and Digital Experiences

Ascencio 365 and other digital experiences may provide tools or content relating to reflection, hydration awareness, meditation, learning, wellbeing, and personal development.

Features may change as the digital experiences are developed.

Where an account or subscription is introduced, additional terms may apply, including account requirements, subscription fees, renewal arrangements, cancellation, and data handling.

You agree to provide accurate information when using any available account-based service and to keep your login credentials secure.

You must not misuse, interfere with, or attempt to gain unauthorised access to digital services.

11. Intellectual Property

Unless otherwise stated, the website and its content, including text, photographs, graphics, logos, branding, designs, videos, and other materials, are owned by or licensed to Ascencio or the relevant rights holders.

These materials are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, publish, sell, or commercially exploit website materials without prior written permission, except where permitted by applicable law.

All trademarks, product names, and brand elements remain the property of their respective owners.

12. User Submissions

If you submit enquiries, feedback, comments, suggestions, photographs, or other materials to us, you confirm that you have the right to provide them.

You must not submit unlawful, defamatory, misleading, infringing, or harmful material.

We will handle personal information included in your submissions in accordance with our Privacy Policy.

Unless separately agreed, submitting feedback or suggestions does not transfer ownership of your intellectual property to Ascencio.

Any use of testimonials, photographs, or other personal content for promotional purposes will be subject to applicable permissions and legal requirements.

13. Third-Party Services and Links

Our website may include links to external websites or services, including payment providers, social media platforms, booking systems, and other third-party tools.

These services may have their own terms, conditions, and privacy policies.

We do not control third-party services and are not responsible for their content, availability, or practices.

Your use of those services is subject to their applicable terms.

14. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access or that the website will always be free from errors, technical issues, or security vulnerabilities.

We may update, suspend, or discontinue parts of the website for maintenance, security, technical, or business reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Ascencio will not be liable for indirect, incidental, special, or consequential losses arising from your use of, or inability to use, the website.

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms limits any consumer rights or other legal protections that cannot lawfully be excluded.

Any additional limitations applicable to a specific product, booking, or service will be provided in the relevant terms, subject to applicable law.

16. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, your material breach of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss or claim results from our own unlawful conduct or where such an allocation of responsibility is prohibited by law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

Please review the Privacy Policy to understand our data practices.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, services, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date stated in the updated Terms, subject to applicable law and any existing contractual obligations.

19. Governing Law

These Terms are subject to the laws of [INSERT CONFIRMED GOVERNING JURISDICTION].

Any disputes arising in connection with these Terms will be handled by the courts or other dispute-resolution bodies with appropriate jurisdiction, subject to applicable consumer protection laws.

20. Contact Us

If you have questions about these Terms and Conditions, please contact:

Ascencio Frequency

Website: https://www.ascenciofrequency.com/

Email: [INSERT CONFIRMED BUSINESS EMAIL]

Address: [INSERT CONFIRMED BUSINESS ADDRESS]

We welcome enquiries about our website, products, services, and experiences.