Privacy Policy

Last Updated: 21 September 2026

1. Introduction

Welcome to Ascencio Frequency (“Ascencio,” “we,” “our,” or “us”).

Ascencio Frequency brings together experiences related to hydration, retreat, wellbeing, conscious living, and digital experiences, including Ascencio 365 and the Ascencio App.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, store, disclose, and protect your information when you visit our website, contact us, make a purchase, register for an event, or use our services.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information You Provide

When you complete a contact form, subscribe to updates, make an enquiry, register for an event, or purchase a product or service, you may provide:

Name
Email address
Telephone number
Billing and delivery address, where applicable
Enquiry or message details
Event registration information
Order and transaction details
Any other information you choose to provide

Please avoid submitting sensitive personal information unless it is specifically requested and necessary for the service.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device information
Pages visited and interactions with the website
Date, time, and duration of visits
Referring website or source
Cookies and similar technologies, where enabled

This information may be collected through our website platform, analytics tools, security tools, or other technologies used to operate the website.

C. App and Digital Experience Information

If Ascencio 365 or another Ascencio digital experience becomes available, information may be collected through its features, such as account details, preferences, reflections, hydration-related entries, or other information you choose to enter.

The information collected will depend on the features available and the applicable privacy notices presented when you use the relevant service.

3. How We Use Your Information

We may use personal information to:

Respond to enquiries and provide customer support
Communicate with you about Ascencio products, services, and experiences
Process and manage orders, payments, registrations, and bookings, where available
Send newsletters or updates where you have subscribed or otherwise permitted us to do so
Operate, maintain, and improve our website and digital experiences
Understand website usage and improve user experience
Protect our website, users, and business against fraud, misuse, and security threats
Meet legal, regulatory, accounting, and administrative obligations
Carry out other purposes disclosed to you at the time information is collected

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve performance.

Some cookies may be necessary for the website to function. Other cookies, including analytics or advertising-related cookies, may require your consent depending on applicable law.

You can manage available cookie preferences through our cookie banner or settings, where provided. You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

5. Payments and Transactions

If you purchase a product, ticket, booking, or service through our website, payment processing may be provided by third-party payment providers, such as PayPal or other supported payment services.

Payment providers may collect and process information necessary to complete transactions in accordance with their own privacy policies and terms.

We do not intend to store complete payment card details on our website unless this is specifically required and securely supported by the payment system in use.

The payment methods available may vary depending on the product, service, location, and checkout provider.

6. When We Share Information

We do not sell your personal information to third parties.

We may share information with service providers when reasonably necessary to operate our business, including:

Website hosting and website platform providers
Payment processors
Email and communication providers
Analytics and website performance providers
Booking, event registration, and customer support providers
IT, security, and technical service providers
Professional advisers, where necessary

These providers may process information on our behalf or independently under their own privacy terms.

We may also disclose information where required by law, to protect legal rights, to prevent fraud, or in connection with a business restructuring, merger, or transfer.

7. International Data Transfers

Some of our service providers may process or store information in countries outside your country of residence.

Where applicable, we will take reasonable steps to ensure that international transfers are handled in accordance with relevant data protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it securely, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and notifying us if you believe your information or account has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Request a copy of information in a portable format, where applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Lodge a complaint with a relevant data protection authority

To exercise an applicable right, please contact us using the details in the Contact Us section.

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about Ascencio, new experiences, products, events, and other relevant information.

You can unsubscribe at any time using the unsubscribe link in the communication or by contacting us.

We may still send essential service-related communications where necessary.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in circumstances where parental consent is required.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Ascencio Frequency

Website: https://www.ascenciofrequency.com/

Email: [INSERT CONFIRMED PRIVACY CONTACT EMAIL]

Address: [INSERT CONFIRMED BUSINESS ADDRESS]

Please include “Privacy Request” in the subject line of your email where appropriate.